Shipping policy

Shipping Policy

Thank you for visiting and shopping at Cozy Tail Crafts (https://puzr3v-fa.myshopify.com/), operated by S&P Global Inc. We are dedicated to delivering high-quality pet care products—including plush pet towels, durable pet teething sticks, and natural cotton rope toys—safely and promptly to your home.

The following terms and conditions constitute our Shipping Policy.

1. Shipment Processing Time

  • Processing Window: All orders are processed, quality-checked, and packaged within 1 to 2 business days (Monday through Friday, excluding federal holidays in the United States).

  • Order Cut-Off Time: Orders placed before 3:00 PM EST (Eastern Standard Time) will begin processing on the same business day. Orders placed after 3:00 PM EST or on weekends/holidays will begin processing on the next business day.

  • Peak Season Delays: During high-volume holiday periods or promotional sales, shipment processing may take an additional 1–2 business days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout in US Dollars ($ USD).

A. Domestic Shipping Options (Contiguous United States)

Shipping Method Estimated Transit Time Order Value / Weight Shipping Fee ($ USD)

Standard Ground Shipping (USPS / UPS Ground)

3 – 5 business days

Orders $50.00 and over

FREE

Standard Ground Shipping

3 – 5 business days

Orders under $50.00

$4.99

Expedited Shipping (UPS 2nd Day Air)

2 business days

All Orders

$12.99

B. Alaska, Hawaii, US Territories & APO/FPO Addresses

  • Transit Time: 5 – 9 business days via USPS Priority Mail.

  • Shipping Fee: Standard flat rate of $7.99 for orders under $50.00; FREE shipping applies to orders $50.00 and over.

3. Order Tracking & Confirmation

  • Tracking Email: Once your parcel is scanned and dispatched from our warehouse, you will automatically receive a Shipping Confirmation email containing your tracking number and carrier link.

  • Tracking Status Activation: Please allow 24 to 48 hours for tracking details to update on the carrier’s portal (USPS, UPS, or FedEx).

4. Packaging Practices for Pet Hygiene & Safety

We take extra precautions to ensure your pet products arrive in clean, sanitary condition:

  • Pet Towels: Vacuum-sealed or poly-bagged to prevent dust, moisture, or dirt accumulation during transit.

  • Teething Sticks & Chews: Sealed in tamper-evident food/hygiene packaging.

  • Cotton Rope Toys: Bundled securely in protective outer packaging to maintain cleanliness prior to play.

5. Shipping Address Changes & Incomplete Addresses

Please verify that your shipping address is accurate during checkout.

  • If you notice an error in your address, email us immediately at [email protected].

  • We can update the address as long as the package has not yet been dispatched. Cozy Tail Crafts is not responsible for lost packages resulting from incorrect shipping information provided by the customer.

6. Damaged, Missing, or Lost Shipments

If your parcel appears lost in transit or arrives with visible shipping damage:

  1. Contact us within 48 hours of delivery at [email protected].

  2. Include your Order Number and photos of the damaged packaging/items (if applicable).

  3. We will file a carrier claim on your behalf and arrange for a immediate reshipment or refund.

7. Contact Details

For any questions or inquiries regarding our shipping procedures, please reach out to our team: