Refund policy

Return & Refund Policy

Thank you for shopping at Cozy Tail Crafts (https://puzr3v-fa.myshopify.com/), operated by S&P Global Inc. ("we", "us", or "our"). We are dedicated to providing safe, durable, and comfortable products for your pets—including plush pet towels (pet drying towels), durable teething sticks (pet chews), and natural cotton rope toys (tug & chew toys).

If you or your furry companion are not completely satisfied with your purchase, we are here to help you with our hassle-free return policy.

1. 30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

Eligibility Criteria:

To be eligible for a return, your item must meet the following conditions:

  • Pet Towels: Must be unused, unwashed, free of pet hair/fur, odors, and returned in their original packaging with all tags attached.

  • Teething Sticks & Chews: Must be unopened, sealed, and unused in their original sanitary packaging due to health and safety standards.

  • Cotton Rope Toys: Must be unchewed, unwashed, and intact in their original condition and packaging.

  • Proof of Purchase: You must provide your original order number or invoice received at checkout.

Note: For hygiene and safety reasons, any pet product that shows signs of use, saliva, pet hair, or damage caused by chewing cannot be accepted for a return unless defective.

2. Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately upon delivery.

If your item arrives damaged in transit, defective, or if you receive the wrong product:

  1. Contact us within 48 hours of delivery at [email protected].

  2. Provide your order number and attach clear photos/videos showing the damaged or defective item along with the shipping label.

  3. Once verified, we will arrange a replacement at no additional charge or issue a full refund, including original shipping costs.

3. How to Initiate a Return

  1. Email Support: Contact our customer service team at [email protected] with your order number and the reason for your return request.

  2. Return Approval: Once approved, we will send you detailed shipping instructions and our authorized return warehouse address in the United States.

  3. Pack Securely: Package the item securely in its original packaging to ensure it arrives back safely without damage during transit.

Important: Returns sent back without prior email authorization will not be processed or accepted.

4. Return Shipping Costs

  • Change of Mind / Voluntary Returns: Customers are responsible for paying the direct cost of return shipping. We strongly recommend using a trackable carrier (USPS, UPS, or FedEx) as we cannot be held responsible for items lost or damaged in return transit.

  • Defective, Damaged, or Incorrect Items: S&P Global Inc. will cover all return shipping fees by providing a prepaid return shipping label.

5. Refunds & Processing Timeline

  • Inspection: Once your return is received at our facility, our quality control team will inspect the items within 3 to 5 business days.

  • Refund Approval: We will notify you via email whether your refund has been approved or rejected based on item condition.

  • Payment Credit: If approved, your refund will be automatically processed back to your original method of payment (Credit Card, PayPal, etc.) within 5 to 10 business days.

  • Currency: All refunds are issued in US Dollars ($ USD).

6. Contact Information

If you have any questions or require assistance regarding our Return & Refund Policy, please reach out to us: