Contact information
Contact Us
Welcome to Cozy Tail Crafts! We are passionate about making pet care comfortable and playfulness safe for your furry companions—offering ultra-absorbent pet towels (pet drying towels), durable teething sticks (pet chews), and natural cotton rope toys (tug & chew toys).
Whether you have questions about product sizing, chew toy material safety, order tracking, or return procedures, our customer support team is always here to assist you!
Get in Touch
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Store Name: Cozy Tail Crafts
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Operating Entity: S&P Global Inc.
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Website URL: https://puzr3v-fa.myshopify.com/
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Customer Support Email: [email protected]
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Corporate & Business Address:
55 Water Street, New York, NY 10041, United States
Customer Support Hours
Our US-based support team operates during Eastern Standard Time (EST):
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Monday – Friday: 9:00 AM – 6:00 PM EST
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Saturday: 10:00 AM – 2:00 PM EST
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Sunday & US Federal Holidays: Closed
(We aim to respond to all email inquiries within 24 to 48 business hours.)
How We Can Best Assist You
To ensure we can resolve your request quickly, please include key details when emailing us:
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Order Inquiries & Tracking: Include your Order Number (e.g., #CTC-1001) in the email subject line.
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Damaged or Missing Items: Please attach clear photos or videos of the defective/damaged item and exterior shipping packaging so our team can immediately dispatch a replacement.
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Product Safety & Sizing Advice: Feel free to reach out to [email protected] if you need recommendations on choosing the right teething stick or toy for your pet's breed and chew intensity!